Privacy policy Kale & Me GmbH
Thank you for your interest in our website. We, KALE&ME, take the protection of your personal data very seriously and strictly adhere to the rules of the data protection laws. Personal data is collected on this website only to the technically necessary extent. Under no circumstances will the data collected be sold or passed on to third parties for any other reason. The following declaration gives you an overview of how we guarantee this protection and what kind of data is collected for what purpose.
For the provision of the KALE&ME website and the various functions, it is necessary that we process some personal data. Even if you order products, the data required for the purchase and dispatch of the goods will be processed and passed on to service providers commissioned by us to the required extent for order processing. Furthermore, address and order data are collected and processed for our own marketing purposes. For external marketing purposes only such data is passed on, with which this is legally permitted (generally published or certain data summarized in lists).
As a general rule, we naturally observe all applicable legal regulations in all data processing procedures. You may object to the use, process or forwarding of your address data at any time by giving written notice to KALE&ME GmbH, Vorsetzen 53, 20459 Hamburg or by sending an e-mail to

Data processing during online shopping
At KALE&ME you order goods for a fee. In this context, we process personal data to fulfil the contract, to process your order, in case of revocation, to deliver the goods, to process payment and for possible warranty claims. For these purposes we process your first and last name, your gender, your date of birth, your delivery and billing address and your e-mail address as well as your password and telephone number, if applicable.
For the purpose of contract processing or invoicing, your personal data will only be passed on or otherwise transmitted to third parties if required or if you have given your prior consent. Within the scope of processing your order, for example, service providers (e.g. transport companies) employed by us receive the necessary data for order processing.

Storage of access data in log files
Whenever a website of Kale & Me is accessed, information is sent to the server of our website through the respective Internet browser of your respective terminal device and is temporarily stored in log files. The data records stored in this way contain the following data, which is stored until automatic deletion: Date and time of access, name of the page accessed, IP address of the requesting device, referrer URL (source URL from which you accessed our website), the amount of data transferred, loading time, as well as product and version information of the browser used and the name of your access provider. The data will be stored and automatically deleted once the aforementioned purposes have been achieved. Our legitimate interest arises from guaranteeing a smooth connection setup, ensuring a comfortable use of our website/application and analyzing system security and stability.

Data collection and use for contract processing and when opening a customer account
We collect personal data when you voluntarily provide it to us in connection with your order, when contacting us (e.g. via contact form or e-mail) or when opening a customer account. Mandatory fields are marked as such, since in these cases we require the data for contract processing, or for processing your contact or opening of the customer account. You cannot complete the order and/or the account opening nor can you send the contact mail without filling in these information. Which data is collected can be seen from the respective input forms. We use the data provided by you in accordance with art. 6 (1) 1 lit f GDPR for contract processing and processing your enquiries. After complete processing of the contract or deletion of your customer account, your data will be restricted for further processing and deleted after expiry of the storage periods under tax and commercial law, unless you have expressly consented to further use of your data or we reserve the right to use data beyond this, which is permitted by law and about which we inform you in this declaration. The deletion of your customer account is possible at any time and can take place either via a message to the contact possibility described below or via a function intended for it in the customer account.

Data transfer for contractual fulfilments
In order to fulfil the contract, we pass on your data to the shipping company commissioned with the delivery, insofar as this is necessary for the delivery of ordered goods. Depending on which payment service provider you select in the order process, we pass on the payment data collected for the processing of payments to the credit institution commissioned with the payment and, if applicable, to payment service providers commissioned by us or to the selected payment service.

E-mail advertising if you do not subscribe to the newsletter and your right to opt out
If we receive your e-mail address in connection with the sale of a product or service and you have not opted out and you are not a consumer who has his habitual residence in Poland, we reserve the right to regularly email you offers for products from our product range that are similar to those you have already purchased. This serves the protection of our legitimate interests in promoting and advertising our products to customers that are overriding in the process of balancing of interests. You can opt out of this use of your email address at any time by sending a message to the contact option specified below or by using the opt-out link in the advertising email, without incurring any costs beyond the cost of transfer calculated at the base rates. You may withdraw your consent at any time with effect for the future by using the unsubscribe option at the end of each newsletter or by sending a message to

Use of data for product recommendations via e-mail
In accordance with legal stipulations, we preferentially use your previous shopping and interests data, which allow us to derive your product interests in regard to the interests, preferences and profile data you have shared with us, in order to select individual product recommendations.
If you do not wish to receive any individual product recommendations from us by email, you can informally object to it at any time by sending a message to without incurring any costs other than the transmission costs according to basic tariffs (e.g. internet connection costs, postage). Of course, you will also find an unsubscribe link in every email. You may object to the use of your address data at any time by giving written notice to KALE&ME GmbH, Vorsetzen 53, 20459 Hamburg or by sending an e-mail to

Note on the possibility of objection
You may object to the use, process or forwarding of your address data at any time by giving written notice to KALE&ME GmbH, Vorsetzen 53, 20459 Hamburg or by sending an e-mail to However, this does not apply to the data required to process your order. Upon receipt of your objection, we will no longer use, process and transmit the data concerned for any purpose other than to process your order, nor will we continue the further sending of advertising material to you.

Usage of Cookies
We use cookies on various pages to make your visit on our website attractive, to enable the use of certain functions and to record the use of our website statistically. Cookies are small text files that your browser automatically creates and which are stored on your terminal device (laptop, tablet, smartphone, etc.) when you visit our site. Most of the cookies we use are deleted after the end of the browser session (so-called session cookies). With these we can offer you, for example, the cross-page shopping cart display, where you can read how many articles are currently in your shopping cart and what your current shopping value is. Other cookies remain on your computer and enable us to recognize your computer on your next visit (so-called permanent or cross-session cookies). These cookies in particular serve to make our website user-friendly, more effective and safer. Thanks to these files it is possible, for example, to display information on the site that is specifically tailored to your interests. These cookies are automatically deleted after one year. Our cookies collect, amongst others, the following information: Session ID, hash for shopping cart, hash for wish list, origin of user, gender of visited categories, and the last visited page on KALE&ME.
Of course, you can set your browser so that it does not place our cookies on your terminal device. The help function in the menu bar of most web browsers explains how to prevent your browser from accepting new cookies, how to have your browser notify you when you receive a new cookie or how to delete all cookies already received and block them for all others.

To do this, please proceed as follows:
In Internet Explorer:
-Select "Internet Options" from the "Tools" menu.
-Click on the tab "Privacy".
-Now you can make the security settings for the Internet zone. Here you can set if and which cookies should be accepted or rejected.
-Confirm your setting with "OK".

In Firefox:
-Select Settings from the "Extras" menu.
-Click on "Privacy".
-Select "Create according to user-defined settings" from the drop-down menu.
-Now you can adjust the setting if cookies should be accepted, how long you want to keep these cookies and add exceptions as to which websites you always or never want to allow cookies to be used.
-Confirm your setting with "OK".

In Google Chrome:
-Click the Chrome menu on the browser toolbar.
-Now select "Settings".
-Click on "Show advanced settings".
-Click on "Content settings" under "Privacy".
-Under "Cookies" you can make the following settings for cookies:
-Delete cookies
-Block cookies by default
-Delete cookies and website data by default after exiting the browser
-Allow exceptions for cookies from certain websites or domains

However, we would like to point out that in this case you may not be able to use all functions of this website to their full extent.
If these cookies and/or the information contained therein are personal data, the legal basis for data processing is Art. 6 (1)(f) GDPR. Our interest in optimizing our website is to be regarded as justified within the meaning of the aforementioned regulation.

Use of Google Analytics as an analysis tool
For the purpose of demand-oriented design and continuous optimization of our pages, we use Google Analytics, a web analysis service provided by Google Inc. ("Google"). Google Analytics uses so-called "cookies", which are text files placed on your computer, to help the website analyze how users use the site. The information generated by the cookie about your use of this website is usually transferred to a Google server in the USA and stored there. However, if IP anonymisation is activated on this website, Google will reduce your IP address within Member States of the European Union or in other countries party to the Agreement on the European Economic Area beforehand. Only in exceptional cases will the full IP address be transmitted to a Google server in the USA and be shortened there.
On behalf of the operator of this website, Google will use this information to evaluate your use of the website, to compile reports on website activity and to provide the website operator with other services relating to website and Internet use. The IP address transmitted by your browser in the context of Google Analytics is not aggregated with other Google data. You may refuse the use of cookies by selecting the appropriate settings on your browser. However, please note that if you do this you may not be able to use the full functionality of this website. You can also prevent Google from collecting the data generated by the cookie and relating to your use of the website (including your IP address) and from processing this data by Google by downloading and installing the browser plug-in available under the following link:
As an alternative to the browser add-on, especially for browsers on mobile terminal devices, you can also prevent Google Analytics from collecting data by clicking on this link. An opt-out cookie is set to prevent future collection of your data when you visit this website. The opt-out cookie is only valid in this browser and only for our website and is stored on your device. If you delete the cookies in this browser, you must place the opt-out cookie again. Further information on data protection in connection with Google Analytics can be found on the Google Analytics website.

Use of Instagram Social Plugins
This website also includes plug-ins from the social network Instagram Inc, 1601 Willow Road, Menlo Park, CA, 94025, USA ("Instagram"). You can recognize the Instagram Plugin by the "Instagram - Button" on our site.
If you click the Instagram icon while logged into your Instagram account, you can link the contents of our pages on your Instagram profile. This allows Instagram to associate the visit to our pages with your user account. We would like to point out that we are not aware of the content of the data transmitted or how Instagram uses it. For more information, please refer to Instagram's privacy policy:

We also use re-targeting technologies from external service providers, such as the Pixel of Facebook Ireland Limited. Re-targeting enables us to make our online offer more interesting for you by tailoring it to your needs. This enables us to target on the websites of our partners those users with online advertising who are already interested in our shop and our products. From studies we know that the insertion of personalized, interest-related advertising is more interesting for the Internet user than advertising that has no such personal reference. For this purpose, a cookie is set with which interest data is collected using pseudonyms. This information is used to display interest-related advertisements for our offers on our partners' websites. No directly personal data will be stored and no user profiles with personal data will be aggregated to you.
You have the option of deactivating the collection of data for the purpose of personalized advertising. A cookie is then set which permanently prevents the collection of data, unless you delete this cookie in your browser specifically or via the "Delete all cookies" function. You can repeat the objection at any time.

Creation of pseudonymous user profiles for web analysis - New Relic
On this website, data is collected and stored by New Relic, a web analysis service of the provider New Relic Inc, 188 Spear Street, Suite 1200 San Francisco, CA 94105, USA ("New Relic"), from which user profiles are created using pseudonyms. These usage profiles are used to analyse visitor behaviour and are evaluated to improve and design our offer. Cookies may be used for this purpose. These are small text files that are stored locally on the visitor's computer and thus enable recognition when he or she visits our website again. The pseudonymised user profiles are not combined with personal data about the bearer of the pseudonym without the express consent of the data subject to be given separately. You may refuse the use of cookies by selecting the appropriate settings on your browser, however please note that if you do this you may not be able to use the full functionality of this website.

Further Analysis Tools
This website collects and stores information about the surfing behaviour of website visitors in anonymous form within the framework of other Internet technologies. This data is stored on your computer using so-called cookie text files and allows us to analyse surfing behaviour in anonymised form. For example, from which city a website visitor comes, which browser type and operating system the website visitor uses and which pages he has visited on the website. Under no circumstances can the data obtained be used to personally identify the visitor to this website. The data collected will only be used to improve our offer. Therefore, all IP addresses are shortened so that IP addresses are only processed in an anonymized way. Any other use or passing on to third parties does not take place.
You can generally object to the collection, processing and use of data by the analysis services and retargeting technologies used on this website with effect for the future. This stores an opt-out cookie on your end device. This objection is valid as long as you do not delete the cookie.

Doubleclick by Google
Doubleclick by Google is a service of Google Inc., 1600 Amphitheater Parkway, Mountain View, CA 94043, USA ("Google"). Doubleclick by Google uses cookies to show you relevant advertisements. Your browser will be assigned a pseudonymous identification number (ID) to check which ads have appeared in your browser and which ads have been viewed. The cookies do not contain any personal information. Using the DoubleClick cookie allows Google and its affiliate websites to serve ads based on previous visits to our or other websites on the Internet. The information generated by the cookies is transmitted by Google for evaluation to a server in the USA and stored there. A transfer of the data by Google to third parties takes place only due to legal regulations or in the context of order data processing. In no case will Google match its data with other data collected by Google.
By using our website you agree to the processing of the data collected about you by Google and the aforementioned way of data processing as well as the named purpose. You may prevent the collection by Google of the data generated by the cookies and related to your use of the Website and the processing of such data by Google by downloading and installing the browser plug-in available under the DoubleClick Deactivation Extension link: However, we would like to point out that in this case you may not be able to use all functions of our websites to their full extent.

Integration of the Trusted Shops Trustbadge
We have integrated the Trusted Shops Trustbadge on this website in order to display our Trusted Shops Trustmark and offer the Trusted Shops products to customers after placing an order.
This serves the protection of our legitimate interests in the optimal marketing of our offer according to art. 6 (1) 1 lit f GDPR that are overriding in the process of balancing of interests. The Trustbadge and the advertised trust badge services are offered by Trusted Shops GmbH, Subbelrather Str. 15C, 50823 Cologne, Germany.
With every use of the Trustbadge, the web server automatically saves a so-called server log file which contains e.g. your IP address, the date and time of the request, the volume of data transferred and the requesting provider (access data), and documents the request. Those access data are not analysed and are automatically overwritten no later than seven days after the end of your website visit.
Other personal data are transferred to Trusted Shops only if you decide to use or have already registered to use Trusted Shops products after placing an order. In such a case, the contract concluded between you and Trusted Shops applies.

Reminder for evaluation by e-mail
If you have given us your explicit consent to this during or after your order by activating an appropriate checkbox or clicking a button provided for this purpose, we will use your e-mail address for the reminder to submit an evaluation of your order via the evaluation system used by us. This consent can be revoked at any time by sending a message to the contact option described below.

Data processing regarding recipients outside the EU
With the exception of the processing described above, we will not pass on your data to recipients based outside the European Union or the European Economic Area. The processing mentioned contains a data transmission to the servers of the providers of tracking technologies contracted by us.

Your rights
the right to obtain information about your personal data stored by us (Art. 15 GDPR), in particular you can request information about the purposes of processing, the category of personal data, the categories of recipients to whom your data was or will be disclosed, the intended storage period, the origin of your data, if this was not collected directly from you. Written requests or requests communicated in text form should be addressed to our Customer Service at or in writing to KALE&ME GmbH, Vorsetzen 53, 20459 Hamburg.
the right to rectify inaccurate data or have correct data completed (Art. 16 GDPR). In the event of inaccuracies, we will correct the data stored by us immediately after you have notified us. You can contact us at the above address and e-mail address for correction.
the right to delete your data stored by us (Art. 17 GDPR), provided that no legal or contractual retention periods or other legal obligations or rights for further storage are to be observed by us. Excluded from deletion are only the data that we need to process outstanding tasks or to enforce our rights and claims, as well as data that we must keep in accordance with legal requirements. However, such data is blocked.
the right to restrict the processing of your data (Art. 18 GDPR) to the extent that the accuracy of the data is disputed by you, the processing is unlawful but you refuse its deletion; the data controller no longer needs the data, but you need them to assert, exercise or defend legal claims or you have lodged an objection against the processing in accordance with Art. 21 GDPR.

Responsible body
We take the protection of your data very seriously. To ensure that personal data is not disclosed to third parties, please send your request by e-mail or postal mail only to the following responsible body, clearly identifying you.

Responsible body in terms of data protection:
Vorsetzen 53
20459 Hamburg, Germany
Phone: +31850013450

Status: July 2018


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